By Dr. Vinod Vasudevan, CEO, Flytxt<\/b>

\"\"
<\/span><\/figcaption><\/figure>“Mobile connectivity not only represents a critical service today, but will also be part of the solution to end COVID-19 miseries tomorrow”, says the CEO of a leading CSP. <\/em><\/strong>

The quote aptly summarizes the critical role of Communication Service Providers (CSP’s) in sustaining social and business life under strict social distancing norms and travel restrictions. More importantly, it hints at the central role CSPs are expected to play in the post COVID normal.

Since the COVID 19 outbreak started, CSPs have had the opposite of the problems faced by other enterprises, except for hospitals. While almost every business has seen slowdown in the bid to tame COVID, CSPs are only seeing increased activity.

Precisely Targeted Awareness: Several CSPS, especially in in Africa and Asian markets are providing location-wise alerts to consumers in ‘COVID hotspots’, informing people on the specific social distancing restrictions and other safety precautions that apply to their specific area.

Sustenance Connectivity: <\/strong>Movement restrictions and bank and retail shop closures in COVID hit areas prevents subscribers from recharge their accounts and settling their bills in a timely manner, especially in emerging markets. Normally these would have resulted service disruption for the subscriber. To alleviate this many CSPs are offering “top-up loans”, waiving late payment fees, removing data caps, offering additional free calls and extending validity of prepaid packages.

Stay-At-Home Support: <\/strong>CSPs are promoting specific products for different customer segments to encourage them to stay at home, be safe and spend time in a meaningful manner. Examples include, e-learning subscriptions for students and entertainment apps for youth. Moreover CSPs are also pushing for payments and mobile recharges on digital channels itself, so as to reduce walk-ins to their stores or banks.

Pro-active Extras<\/strong>: CSPs across Asia and Africa have started offering additional data bandwidth proactively on the existing subscription packages to ensure uninterrupted video conferencing on services like Skype and Zoom and smooth viewing experience on Netflix and Amazon Prime. One client in Africa has even started offering additional voice and data benefits to medical professionals to enable tele-consulting.

Data Analytics:<\/strong> CSPs are also supporting government and healthcare authorities in contact tracing and tracking people under quarantine; creating interactive maps of large movements in Covid infected regions. Some are even contemplating fake news detection and proactively preventing its dissemination over their network.

The key role that CSPs have stepped up to in the fight against COVID-19 is highlighted by the significantly increased data usage that is being observed across the board.

-Over 60% of our clients reported more than 20-40% increase in data usage

-Voice usage has shown a small drop of 0%-10% across only 40% of clients <\/strong>

The huge surge in data usage, however, does not translate to higher revenues in most cases. While a small fraction of this may be due to reduction in the voice usage and another fraction due to normally unused part of high data entitlements, some of the initiatives taken by CSPs as responsible enterprises is balancing out the increased data usage. But in this process, CSPs are cementing their role as a key enabler of pandemic management with many forms of communication which was not a widely accepted practice earlier. And they are poised to benefit from this in a post COVID world in terms of positive customer sentiment and increased usage and revenues.

Conclusion:<\/strong>

As the CSPs continue to navigate the challenges of COVID 19, the telecommunication industry<\/a> is proving itself to be relevant today, more than ever before. Our way of working and living is expected to change forever and CSPs are likely to be at the centre of enabling this transformation. The COVID 19 crisis has proven CSP’s role beyond any doubt both as a trusted customer owner and a key enabler of future digital customer value creation ecosystems connecting enterprises, partners and consumers. The CSPs are poised to reap significant business benefits from their current customer engagement initiatives in the post COVID era.


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电信运营商将在COVID-19世界连接在一起

COVID 19暴发开始以来,电信公司有相反的其他企业所面临的问题,除了医院。而几乎所有业务已经放缓为了驯服COVID, csp是只看到活动增加。

  • 发表在2020年5月1日22点坚持
阅读: 100年行业专业人士
读者的形象读到100年行业专业人士
Vinod Vasudevan博士,首席执行官,Flytxt

“移动连接今天不仅代表了一个关键的服务,但也将成为解决方案的一部分明天COVID-19痛苦”,领导CSP的首席执行官说。


引用恰当地总结了关键作用的通信服务提供商(CSP)在维持社会和商业生活在严格的社会距离准则和旅行限制。更重要的是,它暗示了csp预计将发挥核心作用后COVID正常。

COVID 19暴发开始以来,csp产生了相反的其他企业所面临的问题,除了医院。而几乎所有业务已经放缓为了驯服COVID, csp是只看到活动增加。

广告
精确目标意识:几个csp,尤其是在非洲和亚洲市场提供位置方面提醒消费者“COVID热点”,通知人的具体社会距离的限制和其他安全措施,适用于他们的特定区域。

支持连接:运动的限制和银行和零售商店关闭COVID打击地区防止用户充电他们的账户和结算账单及时,尤其是在新兴市场。通常这些为订阅者会导致服务中断。缓解这许多csp提供充值贷款,免除逾期付款费用,消除数据限制,提供额外的免费电话和扩展预付方案的有效性。

的支持:csp是促进特定产品为不同的客户群体,鼓励他们呆在家里,是安全的和花时间以一种有意义的方式。例子包括,电子订阅为青年学生和娱乐应用。此外csp也推动支付和手机充电在数字频道,以减少他们的商店或银行取得的胜利。

积极的临时演员:csp在亚洲和非洲已经开始提供额外的数据带宽主动在现有订阅包以确保不间断视频会议等服务Skype和变焦和Netflix和Amazon Prime流畅的观看体验。一个客户在非洲已经开始提供额外的语音和数据的好处启用tele-consulting医学专家。

广告
数据分析:csp也支持政府和医保部门接触者追踪和跟踪人们在检疫;创建交互式地图Covid疫区的大幅波动。有些人甚至考虑假新闻检测和主动阻止其传播他们的网络。乐动扑克

关键角色,csp加大对抗COVID-19显著增加数据使用高亮显示了所观察到的。

超过60%的客户报告数据使用超过20 - 40%增加

声音的使用显示了小下降0% -10%,只有40%的客户


巨大的数据流量激增,然而,在大多数情况下并不意味着更高的收入。虽然一小部分这可能是由于减少声音的使用和高数据的另一个分数通常由于未使用的部分权利,采取的一些行动csp为负责任的企业是平衡增加的数据使用。但在这个过程中,csp巩固其作为流行的关键推动者的角色管理与多种形式的沟通并没有一个被广泛接受的实践。他们将受益于这一篇文章中COVID世界的积极的客户信心和增加使用和收入。

结论:

随着CSPs继续浏览的挑战COVID 19日电信行业证明自己是有关今天,比以往任何时候都多。我们的工作和生活方式将永远改变和csp可能会使这种转变的中心。COVID 19危机毫无疑问证明CSP的角色作为一个值得信赖的客户所有者和未来的关键推动者数码客户价值创造生态系统连接企业、合作伙伴和消费者。CSPs有望获得重大业务受益于他们目前的客户参与活动后COVID时代。


  • 发表在2020年5月1日22点坚持
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By Dr. Vinod Vasudevan, CEO, Flytxt<\/b>

\"\"
<\/span><\/figcaption><\/figure>“Mobile connectivity not only represents a critical service today, but will also be part of the solution to end COVID-19 miseries tomorrow”, says the CEO of a leading CSP. <\/em><\/strong>

The quote aptly summarizes the critical role of Communication Service Providers (CSP’s) in sustaining social and business life under strict social distancing norms and travel restrictions. More importantly, it hints at the central role CSPs are expected to play in the post COVID normal.

Since the COVID 19 outbreak started, CSPs have had the opposite of the problems faced by other enterprises, except for hospitals. While almost every business has seen slowdown in the bid to tame COVID, CSPs are only seeing increased activity.

Precisely Targeted Awareness: Several CSPS, especially in in Africa and Asian markets are providing location-wise alerts to consumers in ‘COVID hotspots’, informing people on the specific social distancing restrictions and other safety precautions that apply to their specific area.

Sustenance Connectivity: <\/strong>Movement restrictions and bank and retail shop closures in COVID hit areas prevents subscribers from recharge their accounts and settling their bills in a timely manner, especially in emerging markets. Normally these would have resulted service disruption for the subscriber. To alleviate this many CSPs are offering “top-up loans”, waiving late payment fees, removing data caps, offering additional free calls and extending validity of prepaid packages.

Stay-At-Home Support: <\/strong>CSPs are promoting specific products for different customer segments to encourage them to stay at home, be safe and spend time in a meaningful manner. Examples include, e-learning subscriptions for students and entertainment apps for youth. Moreover CSPs are also pushing for payments and mobile recharges on digital channels itself, so as to reduce walk-ins to their stores or banks.

Pro-active Extras<\/strong>: CSPs across Asia and Africa have started offering additional data bandwidth proactively on the existing subscription packages to ensure uninterrupted video conferencing on services like Skype and Zoom and smooth viewing experience on Netflix and Amazon Prime. One client in Africa has even started offering additional voice and data benefits to medical professionals to enable tele-consulting.

Data Analytics:<\/strong> CSPs are also supporting government and healthcare authorities in contact tracing and tracking people under quarantine; creating interactive maps of large movements in Covid infected regions. Some are even contemplating fake news detection and proactively preventing its dissemination over their network.

The key role that CSPs have stepped up to in the fight against COVID-19 is highlighted by the significantly increased data usage that is being observed across the board.

-Over 60% of our clients reported more than 20-40% increase in data usage

-Voice usage has shown a small drop of 0%-10% across only 40% of clients <\/strong>

The huge surge in data usage, however, does not translate to higher revenues in most cases. While a small fraction of this may be due to reduction in the voice usage and another fraction due to normally unused part of high data entitlements, some of the initiatives taken by CSPs as responsible enterprises is balancing out the increased data usage. But in this process, CSPs are cementing their role as a key enabler of pandemic management with many forms of communication which was not a widely accepted practice earlier. And they are poised to benefit from this in a post COVID world in terms of positive customer sentiment and increased usage and revenues.

Conclusion:<\/strong>

As the CSPs continue to navigate the challenges of COVID 19, the telecommunication industry<\/a> is proving itself to be relevant today, more than ever before. Our way of working and living is expected to change forever and CSPs are likely to be at the centre of enabling this transformation. The COVID 19 crisis has proven CSP’s role beyond any doubt both as a trusted customer owner and a key enabler of future digital customer value creation ecosystems connecting enterprises, partners and consumers. The CSPs are poised to reap significant business benefits from their current customer engagement initiatives in the post COVID era.


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