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<\/span><\/figcaption><\/figure>Telecom industry<\/a> has been on a 5G<\/a> launch spree for mobile consumers offering them a seamless data experience for gaming, entertainment and other services.

But the quality of services is still below the ideal level. Spam calls and rising cyber frauds have become a common occurrence, not to mention call drops and patchy networks.

India has the distinction of a highest mobile data<\/a> consuming market in the world. Quality of voice calls especially in congested and dense areas needs to significantly improve.

The focus has shifted to the launch of 5G services<\/a> but that should not impact the quality of service of existing mobile services in the country. And with data consumption expected to significantly increase once 5G gets adopted fully, the networks need to be upgraded to take the higher load without impacting existing services.

Over the last few months, Telecom regulator Trai<\/a> has been working on multiple initiatives to curb the menace of unwanted spam calls and rising cyber frauds with a focus on improving quality of mobile services as the country moves towards a new technological era.

Telecom players have been looking at artificial intelligence (AI)-led interventions which may extend the blockchain-based solution currently being used for messages to calling. The process is in its initial stages but the work is going at a fast pace.

For tracking quality of service in telecom players networks, Trai has asked mobile and landline operators to submit QoS data on a quarterly basis – state and UT wise - from this year to analyse the various parameters and take suitable actions, if required. Earlier, QoS parameters were checked on the basis of licensed service areas (LSAs<\/a>).

On the issue of pesky calls and cyber frauds, Trai has undertaken various steps. It has set up a joint committee of regulators comprising the Trai, Reserve Bank of India, Securities and Exchange Board of India and the consumer affairs ministry, a consultation paper on mandatory implementation of ‘calling name presentation’ in telecommunication networks which will display the name of the caller on the receiver’s screen when the call connects, even if the receiver has not saved it.

\"Telcos<\/a><\/figure>

Telcos mull deploying AI to check pesky calls amidst surge in fraud<\/a><\/h2>

“Some telcos have started tinkering with the idea of using AI\/ML (machine learning) for addressing the issue of pesky calls, but it is at very nascent stages,” said an industry executive, who did not wish to be identified.<\/p><\/div>

\"\"
<\/span><\/figcaption><\/figure>Telecom industry<\/a> has been on a 5G<\/a> launch spree for mobile consumers offering them a seamless data experience for gaming, entertainment and other services.

But the quality of services is still below the ideal level. Spam calls and rising cyber frauds have become a common occurrence, not to mention call drops and patchy networks.

India has the distinction of a highest mobile data<\/a> consuming market in the world. Quality of voice calls especially in congested and dense areas needs to significantly improve.

The focus has shifted to the launch of 5G services<\/a> but that should not impact the quality of service of existing mobile services in the country. And with data consumption expected to significantly increase once 5G gets adopted fully, the networks need to be upgraded to take the higher load without impacting existing services.

Over the last few months, Telecom regulator Trai<\/a> has been working on multiple initiatives to curb the menace of unwanted spam calls and rising cyber frauds with a focus on improving quality of mobile services as the country moves towards a new technological era.

Telecom players have been looking at artificial intelligence (AI)-led interventions which may extend the blockchain-based solution currently being used for messages to calling. The process is in its initial stages but the work is going at a fast pace.

For tracking quality of service in telecom players networks, Trai has asked mobile and landline operators to submit QoS data on a quarterly basis – state and UT wise - from this year to analyse the various parameters and take suitable actions, if required. Earlier, QoS parameters were checked on the basis of licensed service areas (LSAs<\/a>).

On the issue of pesky calls and cyber frauds, Trai has undertaken various steps. It has set up a joint committee of regulators comprising the Trai, Reserve Bank of India, Securities and Exchange Board of India and the consumer affairs ministry, a consultation paper on mandatory implementation of ‘calling name presentation’ in telecommunication networks which will display the name of the caller on the receiver’s screen when the call connects, even if the receiver has not saved it.

\"Telcos<\/a><\/figure>

Telcos mull deploying AI to check pesky calls amidst surge in fraud<\/a><\/h2>

“Some telcos have started tinkering with the idea of using AI\/ML (machine learning) for addressing the issue of pesky calls, but it is at very nascent stages,” said an industry executive, who did not wish to be identified.<\/p><\/div>