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The statement on Thursday comes a day after Prime Minister Narendra Modi<\/a> pulled up the Department of Telecommunications (DoT<\/a>) for himself facing call drops<\/a>.
“The PM has taken cognisance to the call drop problem very seriously and asked the department to find the solution to this problem on a priority as people are facing inconvenience,” Sundararajan said.
Explaining the matter, she said that the PM had taken a very comprehensive review of all grievances in the telecom sector.
“There are about five-and-a-half crore grievances that come every year, so, PM had reviewed what are the major problems people face, what problems people face in remote villages, rural and border areas,” the secretary said.
Further, the PM spoke about quality of service and gave detailed instructions on how the DoT should use some of the emerging technologies to tackle the problems that exist, she added.
Sundararajan said that the PM also suggested that the department should proactively reach out to customers so that the number of complaints come down.
The Telecom Regulatory Authority of India (Trai) had worked in this area very actively in the last one year, giving five major regulations pertaining to the quality of service.
She said, the Trai regulations had made it easier for people to port, improved the actual quality of service norms by increasing the penalty, among others. “The department has also taken several steps but in the light of the PM’s directions we will further look into how to resolve this problem,” she said.
Analysing the reasons, Sundararajan said that merging telcos are harmonising their spectrum which would take another six months, and this was adding to the problem of call drops. Harmonisation refers to the process of making blocks of spectrum contiguous in order to increase the spectral efficiency<\/a>.
Secondly, she said many operators were phasing out their 2G towers, and installing 4G towers, so nobody was making investments in 2G towers any longer, the predominantly voice spectrum, again exacerbating the call congestion on the networks.
And, thirdly, she said were infrastructure related issues. “Data is currently growing at 1300% and voice at 40%, but the growth in the infrastructure isn’t commensurate with the spurt in traffic on networks,” she said.
Telecom operators have said that they while they are increasing capex spends to set up more towers, they continue to face issues at the ground level due to continuing right of way (RoW) challenges. Another problem causing problems with installing more towers is the radiation scare among consumers, they contend.
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声明周四一天前总理莫迪停的电信(点)为自己面对叫滴。
“PM认知叫下降问题非常重视,要求部门找到解决这个问题的优先级,因为人们正面临麻烦,“Sundararajan说。
解释这件事,她说,点了一个非常全面审查所有的不满在电信部门。
“大约有五卢比的不满,每年,所以,点了人们面对的主要问题是什么,有什么问题在偏远的村庄,人们面对农村和边疆地区,”部长说。
此外,点谈到了服务质量,并详细说明如何点应该使用一些新兴技术来解决存在的问题,她补充说。
Sundararajan说下午还建议部门应主动接触客户投诉的数量下降。
印度电信管理局(火车)曾在这一领域非常积极地在过去的一年,让五大规定的服务质量。
她说,火车规定了人们更容易端口,提高了实际的服务质量规范通过增加惩罚,等等。“部门还采取了几个步骤,但根据点的方向,我们将进一步研究如何解决这个问题,”她说。
分析原因,Sundararajan表示,合并电信公司协调它们的光谱,这要花费六个月,这是增加叫下降的问题。协调是指的过程的光谱连续的块以增加频谱效率。
其次,她说许多运营商逐步淘汰他们的2 g塔,和安装4 g塔,所以没有人在2 g塔不再进行投资,主要是语音频谱,再次加剧了他的网络拥塞。
第三,她说基础设施相关问题。“数据正在以1300%的速度增长和声音为40%,但增长的基础设施不符合交通网络的冲刺,”她说。
电信运营商表示,他们在增加资本支出花费建立更多的塔,他们继续面对问题在地面由于持续的方式(行)的挑战。另一个问题引起的问题安装更多的塔是辐射恐慌在消费者中,他们认为。
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