CHENNAI: Mobile subscribers<\/a> in Tamil Nadu<\/a> seem to be the most harassed telecom customers in the country, mainly affected by call drops<\/a> and poor network coverage<\/a>. 细节由联邦交通部周一显示,2019年在人民院泰米尔纳德邦注册最多的投诉电话滴,网络覆盖报道不当集中公众不满电信部门调整和监控系统。 钦奈:手机用户在泰米尔纳德邦似乎最骚扰电信客户,主要影响叫滴和可怜的网络覆盖。
Details furnished by the Union ministry of communications<\/a> in Lok Sabha<\/a> on Monday show that in 2019 Tamil Nadu<\/a> had registered the most number of complaints<\/a> regarding call drops<\/a> and improper network coverage reported through the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) to the department of telecommunications. The state's 183 complaints<\/a> in 2019 were 15% of complaints in the country, an increase of 110 complaints from 2018.
This year, till September 15, just 162 complaints were registered through CPGPRAMS, with Maharashtra accounting for 19, the highest, and Tamil Nadu. This apart, till August this year, there were 17 complaints over call drops in Chennai and Tamil Nadu telecom circles to the Telecom Regulatory Authority of India (TRAI<\/a>). During the whole of 2018, the telecom regulator received 18 such complaints from subscribers in the two circles.
R Ramesh Sundar, a Chennai-based medical sales representative, said that he had been experiencing frequent call drops during long chats<\/a> through voice calls. \"During a 30-minute chat, the call gets disconnected at a frequency of every 8-10 minutes and I need to call again. Such inconveniences have increased in 2020,\" he said. He wondered why such problems were happening when a majority of the plans offered included unlimited voice calls.
Several residents of the city's western suburbs beyond Avadi have been complaining about frequent call drops. T Sadagopan, president of the Tamil Nadu Progressive Consumer Centre at Pattabiram, charged that inadequate mobile towers and poor maintenance by public and private telecom operators was the major reason for such problems. \"In the western suburbs, the number of call drops is relatively high during the weekends,\" he said.
S Saroja of Citizen Consumer and Civic Action Group, who is also an advisory committee member of appellate desk of three telecom operators, said complaints over call drops and poor network connectivity were being increasingly reported from the rural pockets of the state outside Chennai. \"We have come across several such complaints from customers residing away from the district headquarters during our customer outreach meetings. While we write to the respective telecom operators to address the issues, some large complaints are also brought to the notice of TRAI<\/a>,\" she said.
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泰米尔纳德邦在投诉电话滴
提供的细节联邦交通部在人民院周一显示,在2019年泰米尔纳德邦注册了最多的投诉关于叫滴和网络覆盖报道不当集中公共申诉调整和监控系统(CPGRAMS)电信部。该州的183投诉2019年15%的投诉,比2018年增加110投诉。
R拉梅什桑达尔,一个常驻医药销售代表,说他已经经历频繁调用期间下降长时间聊天通过语音通话。“在一个30分钟的聊天,叫断开时会每8 - 10分钟的频率,我需要再次调用。这样的不便增加了2020年,”他说。他想知道为什么这样的问题发生在大多数提供的计划包括无限的语音通话。
一些西部城市的郊区的居民除了Avadi抱怨频繁调用滴。主席T萨达高潘泰米尔纳德邦进步Pattabiram消费中心,指控不足移动塔和糟糕的维护公共和私人电信运营商的主要原因是此类问题。“在西郊,叫滴的数量相对较高的在周末,”他说。
年代Saroja公民消费者和公民行动团体,也是一个顾问委员会的成员上诉桌子三个电信运营商,说投诉电话滴和糟糕的网络连接被越来越多的报道农村口袋的钦奈外的状态。“我们遇到几个这样的投诉客户驻留期间远离该地区总部客户推广会议。当我们写相应的电信运营商解决问题,一些大型的投诉也的注意火车,”她说。
CHENNAI: Mobile subscribers<\/a> in Tamil Nadu<\/a> seem to be the most harassed telecom customers in the country, mainly affected by call drops<\/a> and poor network coverage<\/a>.
Details furnished by the Union ministry of communications<\/a> in Lok Sabha<\/a> on Monday show that in 2019 Tamil Nadu<\/a> had registered the most number of complaints<\/a> regarding call drops<\/a> and improper network coverage reported through the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) to the department of telecommunications. The state's 183 complaints<\/a> in 2019 were 15% of complaints in the country, an increase of 110 complaints from 2018.
This year, till September 15, just 162 complaints were registered through CPGPRAMS, with Maharashtra accounting for 19, the highest, and Tamil Nadu. This apart, till August this year, there were 17 complaints over call drops in Chennai and Tamil Nadu telecom circles to the Telecom Regulatory Authority of India (TRAI<\/a>). During the whole of 2018, the telecom regulator received 18 such complaints from subscribers in the two circles.
R Ramesh Sundar, a Chennai-based medical sales representative, said that he had been experiencing frequent call drops during long chats<\/a> through voice calls. \"During a 30-minute chat, the call gets disconnected at a frequency of every 8-10 minutes and I need to call again. Such inconveniences have increased in 2020,\" he said. He wondered why such problems were happening when a majority of the plans offered included unlimited voice calls.
Several residents of the city's western suburbs beyond Avadi have been complaining about frequent call drops. T Sadagopan, president of the Tamil Nadu Progressive Consumer Centre at Pattabiram, charged that inadequate mobile towers and poor maintenance by public and private telecom operators was the major reason for such problems. \"In the western suburbs, the number of call drops is relatively high during the weekends,\" he said.
S Saroja of Citizen Consumer and Civic Action Group, who is also an advisory committee member of appellate desk of three telecom operators, said complaints over call drops and poor network connectivity were being increasingly reported from the rural pockets of the state outside Chennai. \"We have come across several such complaints from customers residing away from the district headquarters during our customer outreach meetings. While we write to the respective telecom operators to address the issues, some large complaints are also brought to the notice of TRAI<\/a>,\" she said.
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