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Meta<\/a>'s Internet<\/a> service, called Free Basics<\/a>, is offered via Meta Connectivity<\/a> (formerly Facebook Connectivity<\/a>) and is supposed to provide users with \"access to communication tools, health information, education resources and other low-bandwidth services\" at no charge.
Launched in 2013, the initiative currently serves more than 300 million people globally.
According to a report in The Wall Street Journal<\/a>, the users in Pakistan have been charged the most for using Facebook<\/a>'s \"free\" Internet at a total of $1.9 million, with nearly two dozen additional nations also affected.
According to the social network, the issue stemmed from a glitch in its software, which has now been fixed.
Facebook partners with mobile carriers in developing countries to give users free access to Facebook and some other websites.
\"Internal company documents show that many of these people end up being charged in amounts that collectively add up to an estimated millions of dollars a month,\" the report mentioned.
Many of the users have inexpensive cell phone plans that cost just a few dollars a month, often prepaid, for phone service and a small amount of internet data.
They don't realise they've been getting charged for using mobile data until they run out of funds.
The issue appears to stem from Facebook's software and user interface (UI), with videos at the root of the problem.
Glitches in Meta software let some videos appear in the Free Basics<\/a> programme, which let users pay for watching those videos.
Meta said it has fixed the problem.
\"We tell people that viewing photos and videos will result in data charges when they sign up, and we do our best to remind people that viewing them may result in data charges,\" a Meta spokesperson told The Verge<\/a>.
\"The issue identified in the internal report that affected some of those reminders has largely been addressed. We'll continue to work with our partners to meet our obligations to these users and ensure accurate and transparent data charges.\"
The Free Basics programme is not available in India as in 2016, the Telecom Regulatory Authority of India<\/a> (TRAI<\/a>) had disallowed service providers from offering or charging discriminatory tariffs for data services purely on the basis of content.
Facebook later cut off free internet service for India, saying \"Free Basics is no longer available to people in India\".<\/body>","next_sibling":[{"msid":89130423,"title":"Making smartphone data anonymous no longer enough: Study","entity_type":"ARTICLE","link":"\/news\/making-smartphone-data-anonymous-no-longer-enough-study\/89130423","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":89131499,"entity_type":"ARTICLE","title":"Meta charged users for free Internet in developing countries: Report","synopsis":"Meta's Internet service, called Free Basics, is offered via Meta Connectivity (formerly Facebook Connectivity) and is supposed to provide users with \"access to communication tools, health information, education resources and other low-bandwidth services\" at no charge.","titleseo":"telecomnews\/meta-charged-users-for-free-internet-in-developing-countries-report","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":368,"shares":0,"engagementtimems":1699000},"Alttitle":{"minfo":""},"artag":"IANS","artdate":"2022-01-26 11:05:10","lastupd":"2022-01-26 11:09:03","breadcrumbTags":["meta","facebook","internet","Free Basics","TRAI","facebook connectivity","meta connectivity","telecom regulatory authority of india","wall street journal","verge"],"secinfo":{"seolocation":"telecomnews\/meta-charged-users-for-free-internet-in-developing-countries-report"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2022-01-26" data-index="article_1">
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元收取用户免费互联网在发展中国家:报告
元的互联网服务,称为自由基础,通过元提供连通性(以前Facebook连接)和应该为用户提供“获得通信工具、健康信息、教育资源和其他低带宽服务”免费。
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元的互联网服务,被称为免费的基础知识,是通过元的连接(原Facebook的连接),应该为用户提供“获得通信工具、健康信息、教育资源和其他低带宽服务”免费。
成立于2013年,目前计划是全球超过3亿人。
一份报告显示华尔街日报》在巴基斯坦,用户被指控使用脸谱网的互联网“免费”共190万美元,近24个额外的国家也受到影响。
根据《社交网络》,这个问题源于其软件的故障,这已经被修正了。
Facebook与移动运营商合作发展中国家给用户免费访问Facebook和其他的网站。
”公司内部文件显示,这些人被指控在大量共同加起来估计有数百万美元的一个月,”报告中提到。
许多用户有便宜的手机计划花费几美元一个月,通常预付,互联网电话服务和少量的数据。
他们没有意识到他们被指控使用移动数据,直到他们耗尽资金。
这个问题似乎源于Facebook的软件和用户界面(UI),视频的根源问题。
故障出现在元软件让一些视频免费的基础知识计划,让用户付费观看这些视频。
元说,已经固定的问题。
“我们告诉人们,查看照片和视频将导致数据费用当他们注册,我们尽力提醒人们观看可能会导致数据的指控,”元发言人告诉边缘。
“问题中确定受影响的内部报告,其中一些提醒在很大程度上得到解决。我们将继续与我们的合作伙伴,以满足我们的义务,这些用户,确保准确、透明数据的指控。”
不提供免费基本项目在印度,2016年印度电信管理部门(火车)不允许服务提供者提供或收取歧视性关税数据服务纯粹的基础上的内容。
Facebook后切断免费互联网服务印度,说“自由基本不再可用在印度人”。
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