New Delhi: The government has started work on a new project that is expected to speed up delivery of myriad citizen services through the help of advanced technologies such as artificial intelligence<\/a> (AI) and machine learning<\/a> (ML), officials said.

The idea is to proactively take government services to citizens instead of waiting for them to seek those services.

The project, called the
Digital Government Mission<\/a>, will break down silos and make government systems more intelligent, the officials said.

For instance, a student who qualifies for a government-funded scholarship scheme will get an automatic alert from the concerned department instead of making the student enquire about and apply for the same. Citizens will also have easier access to subsidised food grains through ration cards under the project, which is currently in advanced stages of talks within the Ministry of Electronics and IT. A proposal is likely to be drawn up soon, the officials added.

“Currently, we are operating in silos. Many people are not aware of the benefits. This system will facilitate discovery of eligible people for the benefits and inform them proactively of the schemes for which they qualify,” a senior government official said.

The idea is that the benefits should be offered to citizens without them having to apply for it. “This is the next phase of
e-governance<\/a>,” the official said.

In a recent interview to ET, Minister of State for Electronics and IT,
Rajeev Chandrasekhar<\/a>, had said that the ministry was creating a strategy note on digital government, which is in line with the Prime Minister's vision of accelerating the digitalisation of government.

“In the last seven years, we have done a considerable amount of work on Digital India, and you've had successes like UPI, Aadhaar etc. But in the next three years, hopefully we will create a framework where we break down silos within the government. So, there is a digital government plan that is being architected and designed. It will become the next generation of e-governance,” Chandrasekhar had said.

The overarching idea of trying to receive services without asking for them is the absolute need of the hour, and with AI and ML, the predictive part becomes easier, said Neel Ratan, former managing partner and head of government, at consultancy PwC. “People should be able to get automatic renewals every time their driving licence or passports expire since all the data is already available with the government,” he said.

At best, a message that seeks permission before someone’s passport is renewed or asks if changes need to be made, should be sent, while the rest of the process should be automatic, Ratan added.

“Government should gradually extend this approach for getting all new entitlements as well. With the ability to interlink data, put AI, ML, the governance can become far easier. We can offer services in an integrated manner across services and departments because of which people will see tremendous benefits,” he added.

The government launched the national e-governance mission over 15 years ago when it digitised scores of government services like passports, land records, certificates, income tax in mission mode.

Over the course of several years, almost all government services have been digitised.

However, there is a need for a common interface and make them interoperable.

“We are also looking at platformization of the current projects. For instance, the health mission follows a platform approach where there is going to be one interface for all the major initiatives. Similar is the case for education, agriculture, transport, where we want to transform them into one domain,” the government official said.

Currently, there are many applications, which have to be made seamless and features such as a single sign-in have to be introduced, the official added.

In 2020, the government released a discussion paper on a
policy<\/a> called National Open Digital Ecosystem (NODE).

This ambitious strategy is aimed at replicating the success of successful projects such as Aadhaar, the Unified Payments Interface (UPI), the Goods and Services Tax Network (GSTN) and build “platforms” which not only help the government in improving governance and citizen delivery, but also enable private companies to build applications on top of such “digital rails”.

“Preliminary estimates suggest that by 2030, NODEs have the potential to unlock over $500 billion in economic value together with tremendous societal and governance benefits. The time is truly ripe for India to take the lead and chart a course to unlock this potential,” according to a discussion paper on the NODE policy.
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MeitY工作在智能系统,加快公民服务交付

采用人工智能和ML,数字政府使命将打破竖井采取政府服务的公民。

Surabhi阿加瓦尔
  • 更新2022年1月19日08:18点坚持
阅读: 100年行业专业人士
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新德里:政府已经开始从事一个新项目,预计将加速交付通过先进技术的帮助下,无数的公民服务等人工智能(AI)和机器学习(毫升),官员说。

这个想法是为了提前采取政府服务公民而不是等待他们寻求这些服务。

这个项目,叫做数字政府的使命,将打破分割、使政府系统更智能,官员说。

例如,一个学生谁能有资格拥有政府资助的奖学金计划将从有关部门获得一个自动警报,而不是让学生询问和申请相同。公民也将更容易获得通过配给卡下的粮食补贴项目,目前在晚期的会谈在电子和它。建议可能很快起草,官员说。

广告
“目前,我们在筒仓操作。许多人都不知道的好处。该系统将促进发现符合条件的人的福利和通知他们主动适合的计划,”一位高级政府官员说。

利益的想法是应该提供给公民没有他们不得不申请这个职位。“这是下一阶段的电子政务,”这位官员说。

在最近的一次采访中,电子和部长,拉杰夫钱德拉塞卡,说铁道部注意数字政府创建一个策略,这是符合加速数字化政府总理的愿景。

“在过去的七年里,我们已经做了大量的工作在数字印度,和你已经成功像UPI Aadhaar等。但在接下来的三年里,希望我们将创建一个框架,我们打破竖井内的政府。所以,有一个数字政府计划正在架构和设计。它将成为下一代的电子政务,“钱德拉塞卡说。

的总体思想试图接受服务,而不要求他们是绝对需要时间,人工智能和ML,预测部分变得更容易,奈尔拉坦说,前合伙人和政府首脑,在咨询公司普华永道。“人们应该能够得到每次自动续订的驾驶执照或护照到期以来的所有数据已经可以与政府,”他说。

广告
在最好的情况下,消息之前,寻求许可某人的护照是新的或问需要做出改变,应该发送,而其他的流程应该是自动的,Ratan补充道。

“政府应该逐步扩展这种方法获得所有新权利。连接数据的能力,把人工智能,毫升,治理会变得容易得多。我们可以用统一的方式提供服务在服务部门,因为,人们将看到巨大的好处,”他补充道。

政府启动了国家电子政务的使命在15年前当它数字化的政府服务,如护照、土地记录、证书,所得税在任务模式。

在过去的几年里,几乎所有的政府服务数字化。

然而,需要一个公共接口,让他们互操作。

“我们也在寻找platformization当前的项目。例如,健康计划遵循平台方法,会有一个接口的所有重大举措。都有类似的教育、农业、交通、我们要变换成一个域,“政府官员说。

目前,有许多应用,无缝和特性,比如一个登录介绍,官方说。

2020年,政府发布了一篇论文政策国家开放的数字生态系统(节点)。

这个雄心勃勃的策略旨在复制成功的项目如Aadhaar的成功,统一支付接口(UPI),商品及服务税网络(GSTN)和构建“平台”,这不仅有助于政府在改善治理和公民交付,但也使私营企业构建应用程序这样的“数字铁路”上。

“初步估计,到2030年,节点有可能释放超过5000亿美元的经济价值和巨大的社会和治理效益。印度的时间是真正成熟的带头和图一个课程来解开这个潜力,”据一篇论文的节点上的政策。

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New Delhi: The government has started work on a new project that is expected to speed up delivery of myriad citizen services through the help of advanced technologies such as artificial intelligence<\/a> (AI) and machine learning<\/a> (ML), officials said.

The idea is to proactively take government services to citizens instead of waiting for them to seek those services.

The project, called the
Digital Government Mission<\/a>, will break down silos and make government systems more intelligent, the officials said.

For instance, a student who qualifies for a government-funded scholarship scheme will get an automatic alert from the concerned department instead of making the student enquire about and apply for the same. Citizens will also have easier access to subsidised food grains through ration cards under the project, which is currently in advanced stages of talks within the Ministry of Electronics and IT. A proposal is likely to be drawn up soon, the officials added.

“Currently, we are operating in silos. Many people are not aware of the benefits. This system will facilitate discovery of eligible people for the benefits and inform them proactively of the schemes for which they qualify,” a senior government official said.

The idea is that the benefits should be offered to citizens without them having to apply for it. “This is the next phase of
e-governance<\/a>,” the official said.

In a recent interview to ET, Minister of State for Electronics and IT,
Rajeev Chandrasekhar<\/a>, had said that the ministry was creating a strategy note on digital government, which is in line with the Prime Minister's vision of accelerating the digitalisation of government.

“In the last seven years, we have done a considerable amount of work on Digital India, and you've had successes like UPI, Aadhaar etc. But in the next three years, hopefully we will create a framework where we break down silos within the government. So, there is a digital government plan that is being architected and designed. It will become the next generation of e-governance,” Chandrasekhar had said.

The overarching idea of trying to receive services without asking for them is the absolute need of the hour, and with AI and ML, the predictive part becomes easier, said Neel Ratan, former managing partner and head of government, at consultancy PwC. “People should be able to get automatic renewals every time their driving licence or passports expire since all the data is already available with the government,” he said.

At best, a message that seeks permission before someone’s passport is renewed or asks if changes need to be made, should be sent, while the rest of the process should be automatic, Ratan added.

“Government should gradually extend this approach for getting all new entitlements as well. With the ability to interlink data, put AI, ML, the governance can become far easier. We can offer services in an integrated manner across services and departments because of which people will see tremendous benefits,” he added.

The government launched the national e-governance mission over 15 years ago when it digitised scores of government services like passports, land records, certificates, income tax in mission mode.

Over the course of several years, almost all government services have been digitised.

However, there is a need for a common interface and make them interoperable.

“We are also looking at platformization of the current projects. For instance, the health mission follows a platform approach where there is going to be one interface for all the major initiatives. Similar is the case for education, agriculture, transport, where we want to transform them into one domain,” the government official said.

Currently, there are many applications, which have to be made seamless and features such as a single sign-in have to be introduced, the official added.

In 2020, the government released a discussion paper on a
policy<\/a> called National Open Digital Ecosystem (NODE).

This ambitious strategy is aimed at replicating the success of successful projects such as Aadhaar, the Unified Payments Interface (UPI), the Goods and Services Tax Network (GSTN) and build “platforms” which not only help the government in improving governance and citizen delivery, but also enable private companies to build applications on top of such “digital rails”.

“Preliminary estimates suggest that by 2030, NODEs have the potential to unlock over $500 billion in economic value together with tremendous societal and governance benefits. The time is truly ripe for India to take the lead and chart a course to unlock this potential,” according to a discussion paper on the NODE policy.
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