An initial tie up between the payment banking<\/a> arm IPPB — launched in September 2018 — and the Meta-owned platform will offer customers services such as checking account balance and option to request the opening of a new bank account on the messaging platform, the sources said.
The IPPB is a public limited company wholly owned by the central government and set up as a payments bank under the Department of Posts.
\"A pilot project will be run over the next 60 days with services of IPPB such as balance enquiry, request for a new account, changing pin and passwords being tested out,\" people cited above said.
A limited number of customers will also be allowed to request cash withdrawal and deposit, Aadhaar-to-Aadhaar transfer, update permanent account number (PAN) and Aadhaar number and manage account beneficiaries, the sources added.
Also, in future a possible tieup with India Post for other services such as booking courier packages, opening of salary, savings and current accounts as well as disbursal of salaries at the doorstep following requests made through WhatsApp, will also be explored, according to people aware of the thinking on the matter.
WhatsApp did not respond to ET’s queries on whether the government has approached them for the pilot project.
A senior government official pointing to the challenges in providing such services in rural areas said that an important aspect was to ensure \"there is no fraudulent withdrawal by anyone other than the rightful beneficiary of the account\".
At present, banking customers of India Post, as well as of IPPB, access the internet and mobile banking facilities through the website and the mobile app.
\"The addition of WhatsApp will provide another avenue, which is easier for everyone to use,\" the official said.
At the start of 2022, IPPB said it had crossed the 50 million customer mark, making it among the largest payment banking ventures alongside the likes of Paytm<\/a> and Airtel<\/a> Payments Bank.
Technology Integration<\/strong>
At present, enterprises use WhatsApp’s business platform and an application programming interface (API) to launch their services on the instant messaging app, with the API being customisable to specific requirements. Earlier in May, WhatsApp launched its cloud API, which enables businesses to customise the solutions they want to offer their clients.
If the pilot programme between IPPB and the messaging platform is deemed successful and the integration of the WhatsApp API is completed, the postal bank will be able to fulfil requests for cash withdrawal and deposit as well.
This will be fulfilled by banking correspondents of IPPB, in person, who will visit the customer at her doorstep on receiving the request, said the official cited above.
Since its launch, IPPB has focussed on providing banking and other financial services such as life and group insurance, and payment for other third-party services like public provident fund (PPF). It leverages the extensive reach of its 1.55 lakh post office branches to provide services with help of a postman or Gramin Dak Sevak (GDS).
Officials aware of the thinking around the proposed tieup said that eventually, the plan is to add services such as insurance and PPF payments and even loan against recurring deposits on WhatsApp, based on the response during the pilot.
WhatsApp business platform API has also been integrated with other government services such as booking vaccination slots, downloading inoculation certificate, driver’s licence, PAN and Aadhaar card, among others.
ET had in March first reported that the government chatbot, which was launched last year to book vaccination slots, would become a one-stop destination to access a slew of official government documents.
<\/body>","next_sibling":[{"msid":92292443,"title":"One-third top US hospitals' websites sent patient data to Facebook: Report","entity_type":"ARTICLE","link":"\/news\/one-third-top-us-hospitals-websites-sent-patient-data-to-facebook-report\/92292443","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[{"msid":"92292173","title":"india post","entity_type":"IMAGES","seopath":"tech\/technology\/india-post-bank-may-offer-services-via-whatsapp\/india-post","category_name":"India Post Bank may offer services via WhatsApp","synopsis":false,"thumb":"https:\/\/etimg.etb2bimg.com\/thumb\/img-size-96470\/92292173.cms?width=150&height=112","link":"\/image\/tech\/technology\/india-post-bank-may-offer-services-via-whatsapp\/india-post\/92292173"}],"msid":92292462,"entity_type":"ARTICLE","title":"India Post Bank may offer services via WhatsApp","synopsis":"An initial tie up between the payment banking arm IPPB \u2014 launched in September 2018 \u2014 and the Meta-owned platform will offer customers services such as checking account balance and option to request the opening of a new bank account on the messaging platform.","titleseo":"telecomnews\/india-post-bank-may-offer-services-via-whatsapp","status":"ACTIVE","authors":[{"author_name":"Aashish Aryan","author_link":"\/author\/479257742\/aashish-aryan","author_image":"https:\/\/etimg.etb2bimg.com\/authorthumb\/479257742.cms?width=100&height=100","author_additional":{"thumbsize":false,"msid":479257742,"author_name":"Aashish Aryan","author_seo_name":"aashish-aryan","designation":"Special Correspondent","agency":false}}],"analytics":{"comments":0,"views":140,"shares":0,"engagementtimems":700000},"Alttitle":{"minfo":""},"artag":"ETtech","artdate":"2022-06-18 07:53:20","lastupd":"2022-06-18 07:53:53","breadcrumbTags":["india post","whatsapp","banking","banking services","payment banking","airtel","paytm","Policy"],"secinfo":{"seolocation":"telecomnews\/india-post-bank-may-offer-services-via-whatsapp"}}" data-authors="[" aashish aryan"]" data-category-name="" data-category_id="" data-date="2022-06-18" data-index="article_1">
- Telecom乐动扑克News
- 3分钟阅读
印度邮政银行可能通过WhatsApp提供服务
最初占用之间的付款银行部门IPPB——2018年9月推出——Meta-owned平台将提供客户服务,如支票账户平衡和选择请求消息传递平台上开一个新的账户。
读到
新德里消息:该中心是探索之间的协作印度的帖子支付银行(IPPB)和消息传递的巨人WhatsApp的范围银行和联合服务,知道的人告诉等。与印度后还将探索在未来,随着政府看起来云杉是世界上最大的邮政分销系统的新时代。
一个初始之间占用付款银行手臂IPPB——2018年9月推出——Meta-owned平台将提供客户服务,如支票账户平衡和选择请求消息传递平台上开一个新的账户,消息人士说。
IPPB是由中央政府和公共有限公司全资设立作为支付银行部门的职位。
”一个试点项目将在未来60天IPPB如余额查询服务,请求一个新的帐户,更改密码和密码被测试,“人们引用上面说。
有限数量的客户也将被允许请求现金提款和存款,Aadhaar-to-Aadhaar转让、更新永久帐号(PAN)和Aadhaar数量和受益人账户管理,消息人士补充说。
在未来可能与印度tieup帖子等其他服务预订信使包,开工资,储蓄和经常账户的支出工资在家门口后请求通过WhatsApp,还将探索,根据人们意识到思维的问题。
WhatsApp没有回应等的查询政府是否已经接近他们的试点项目。
一位高级政府官员指向的挑战提供此类服务在农村地区说,一个重要方面是确保“没有欺诈撤军的合法受益人之外的其他账户”。
目前,印度的银行客户,以及IPPB,通过网站访问互联网和移动银行业务和移动应用程序。
“添加WhatsApp将提供另一个大道,这是每个人都更容易使用,”这位官员说。
IPPB 2022年初的表示,它跨越了5000万客户标记,使其在最大付款银行企业等Paytm和附近的旅馆支付银行。
技术集成
目前,企业使用WhatsApp的业务平台和一个应用程序编程接口(API)来启动服务的即时消息应用程序,与API可定制的特定需求。5月早些时候,WhatsApp推出云API,它使企业能够定制他们想为他们的客户提供了解决方案。
如果IPPB和消息传递平台之间的试点项目被认为是成功的,WhatsApp API的集成完成后,邮政储蓄银行将能够履行要求现金提款和存款。
这将由银行完成记者IPPB,谁将访问客户接收到请求在她的家门口,上面引用的官员说。
自推出以来,IPPB致力于提供银行和其他金融服务,如生活和团体保险,和其他第三方支付服务,如公共公积金(PPF)。它利用的广泛达到1.55十万的邮局分支机构提供服务与帮助邮递员或Gramin驿站Sevak (GDS)。
官员意识到周围的思维提出tieup说,最终,这个计划是增加保险和PPF支付等服务,甚至对反复出现的存款贷款WhatsApp,基于响应在飞行员。
WhatsApp商务平台API还集成了其他政府服务,如预订接种插槽,下载接种证书,驾照,锅和Aadhaar卡等等。
等了3月份首次报道,政府chatbot,去年推出的书疫苗插槽,会成为一站式目的地访问大量的官方文件。
一个初始之间占用付款银行手臂IPPB——2018年9月推出——Meta-owned平台将提供客户服务,如支票账户平衡和选择请求消息传递平台上开一个新的账户,消息人士说。
IPPB是由中央政府和公共有限公司全资设立作为支付银行部门的职位。
”一个试点项目将在未来60天IPPB如余额查询服务,请求一个新的帐户,更改密码和密码被测试,“人们引用上面说。
有限数量的客户也将被允许请求现金提款和存款,Aadhaar-to-Aadhaar转让、更新永久帐号(PAN)和Aadhaar数量和受益人账户管理,消息人士补充说。
在未来可能与印度tieup帖子等其他服务预订信使包,开工资,储蓄和经常账户的支出工资在家门口后请求通过WhatsApp,还将探索,根据人们意识到思维的问题。
WhatsApp没有回应等的查询政府是否已经接近他们的试点项目。
一位高级政府官员指向的挑战提供此类服务在农村地区说,一个重要方面是确保“没有欺诈撤军的合法受益人之外的其他账户”。
目前,印度的银行客户,以及IPPB,通过网站访问互联网和移动银行业务和移动应用程序。
“添加WhatsApp将提供另一个大道,这是每个人都更容易使用,”这位官员说。
IPPB 2022年初的表示,它跨越了5000万客户标记,使其在最大付款银行企业等Paytm和附近的旅馆支付银行。
技术集成
目前,企业使用WhatsApp的业务平台和一个应用程序编程接口(API)来启动服务的即时消息应用程序,与API可定制的特定需求。5月早些时候,WhatsApp推出云API,它使企业能够定制他们想为他们的客户提供了解决方案。
如果IPPB和消息传递平台之间的试点项目被认为是成功的,WhatsApp API的集成完成后,邮政储蓄银行将能够履行要求现金提款和存款。
这将由银行完成记者IPPB,谁将访问客户接收到请求在她的家门口,上面引用的官员说。
自推出以来,IPPB致力于提供银行和其他金融服务,如生活和团体保险,和其他第三方支付服务,如公共公积金(PPF)。它利用的广泛达到1.55十万的邮局分支机构提供服务与帮助邮递员或Gramin驿站Sevak (GDS)。
官员意识到周围的思维提出tieup说,最终,这个计划是增加保险和PPF支付等服务,甚至对反复出现的存款贷款WhatsApp,基于响应在飞行员。
WhatsApp商务平台API还集成了其他政府服务,如预订接种插槽,下载接种证书,驾照,锅和Aadhaar卡等等。
等了3月份首次报道,政府chatbot,去年推出的书疫苗插槽,会成为一站式目的地访问大量的官方文件。
评论
现在评论 阅读评论(1)所有评论
找到这个评论进攻?
下面选择你的理由并单击submit按钮。这将提醒我们的版主采取行动