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<\/span><\/figcaption><\/figure>Facebook<\/a> Inc said on Monday it would buy customer service<\/a> startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

Kustomer allows businesses to aggregate customer conversations from multiple channels into a single-screen, and also to automate some of the responses to prospective buyers. The New York-based firm already has its services integrated on Facebook Messenger<\/a> and Instagram<\/a>.

The deal will also enable Facebook to scale up its WhatsApp Business<\/a> service, as more companies flock to the instant messaging app to answer customer queries during the COVID-19 pandemic.

Financial details of the deal were not disclosed.

The Wall Street Journal, which first reported about a likely acquisition, said the transaction valued Kustomer at $1 billion.

Facebook has doubled down on its e-commerce push, betting that it would help generate fresh ad revenue as user growth slows.

Earlier this year, it launched Shops, a service that allows businesses to display and sell products across Facebook's platforms.
<\/body>","next_sibling":[{"msid":79502947,"title":"CIC drops proceedings against MEITY over Aarogya Setu complaint","entity_type":"ARTICLE","link":"\/news\/cic-drops-proceedings-against-meity-over-aarogya-setu-complaint\/79502947","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":79502986,"entity_type":"ARTICLE","title":"Facebook to buy customer service startup Kustomer","synopsis":"Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.","titleseo":"telecomnews\/facebook-to-buy-customer-service-startup-kustomer","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":154,"shares":0,"engagementtimems":762000},"Alttitle":{"minfo":""},"artag":"Reuters","artdate":"2020-12-01 08:46:56","lastupd":"2020-12-01 08:48:33","breadcrumbTags":["facebook","WhatsApp","Facebook to buy Kustomer","whatsapp business","customer service","Facebook Messenger","Instagram","international","Internet"],"secinfo":{"seolocation":"telecomnews\/facebook-to-buy-customer-service-startup-kustomer"}}" data-authors="[" "]" data-category-name="" data-category_id="" data-date="2020-12-01" data-index="article_1">

Facebook启动Kustomer购买客户服务

Facebook Inc .)周一表示,将收购客户服务启动Kustomer,成为世界上最大的社交网络增加了工具来吸引更多卖家的平台。

  • 更新2020年12月1日08:48点坚持
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脸谱网. n:行情)周一表示,将购买客户服务启动Kustomer,成为世界上最大的社交网络增加了工具来吸引更多卖家的平台。

Kustomer允许企业聚合来自多个渠道的客户交流到单一屏幕,以及自动化的一些应对潜在买家。总部位于纽约的公司已经服务集成Facebook Messenger和Instagram。

该交易还将使Facebook规模了WhatsApp业务服务,越来越多的企业涌入即时消息应用程序COVID-19大流行期间回答客户的查询。

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交易的财务细节没有透露。

《华尔街日报》,首次报道了关于可能的收购,Kustomer表示,交易价为10亿美元。

Facebook在其电子商务推动翻了一番,认为这将有助于产生新的广告收入作为用户增长放缓。

今年早些时候,它推出了商店,服务,让企业显示和在Facebook平台上销售产品。
  • 发布于2020年12月1日08:46点坚持
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\"\"
<\/span><\/figcaption><\/figure>Facebook<\/a> Inc said on Monday it would buy customer service<\/a> startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

Kustomer allows businesses to aggregate customer conversations from multiple channels into a single-screen, and also to automate some of the responses to prospective buyers. The New York-based firm already has its services integrated on Facebook Messenger<\/a> and Instagram<\/a>.

The deal will also enable Facebook to scale up its WhatsApp Business<\/a> service, as more companies flock to the instant messaging app to answer customer queries during the COVID-19 pandemic.

Financial details of the deal were not disclosed.

The Wall Street Journal, which first reported about a likely acquisition, said the transaction valued Kustomer at $1 billion.

Facebook has doubled down on its e-commerce push, betting that it would help generate fresh ad revenue as user growth slows.

Earlier this year, it launched Shops, a service that allows businesses to display and sell products across Facebook's platforms.
<\/body>","next_sibling":[{"msid":79502947,"title":"CIC drops proceedings against MEITY over Aarogya Setu complaint","entity_type":"ARTICLE","link":"\/news\/cic-drops-proceedings-against-meity-over-aarogya-setu-complaint\/79502947","category_name":null,"category_name_seo":"telecomnews"}],"related_content":[],"msid":79502986,"entity_type":"ARTICLE","title":"Facebook to buy customer service startup Kustomer","synopsis":"Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.","titleseo":"telecomnews\/facebook-to-buy-customer-service-startup-kustomer","status":"ACTIVE","authors":[],"analytics":{"comments":0,"views":154,"shares":0,"engagementtimems":762000},"Alttitle":{"minfo":""},"artag":"Reuters","artdate":"2020-12-01 08:46:56","lastupd":"2020-12-01 08:48:33","breadcrumbTags":["facebook","WhatsApp","Facebook to buy Kustomer","whatsapp business","customer service","Facebook Messenger","Instagram","international","Internet"],"secinfo":{"seolocation":"telecomnews\/facebook-to-buy-customer-service-startup-kustomer"}}" data-news_link="//www.iser-br.com/news/facebook-to-buy-customer-service-startup-kustomer/79502986">