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<\/span><\/figcaption><\/figure>New Delhi: Chatbots<\/a> will become the primary customer service channel for roughly a quarter of organisations in the next five years, according to a Gartner<\/a> report.

Chatbots and virtual customer assistants<\/a> (VCAs) have evolved over the past decade to become a critical technology component of a service organisation's strategy.

\"When designed correctly, chatbots can improve customer experience and drive positive customer emotion at a lower cost than live interactions,\" said Uma Challa<\/a>, Senior Director Analyst.

A recent Gartner survey revealed 54 per cent of respondents are using some form of chatbot, VCA<\/a> or other conversational AI<\/a> platform for customer-facing applications.

\"Customer service and support (CSS<\/a>) leaders have a positive future outlook for chatbots, but struggle to identify actionable metrics, minimising their ability to drive chatbot evolution and expansion, and limiting their return on investment (ROI),\" said Challa.

Another recent research found that the number of chatbot messaging<\/a> apps accessed globally will increase from 3.5 billion in 2022 to 9.5 billion by 2026.

This 169 per cent growth will be driven by the increasing adoption of omni-channel retail strategies by e-commerce players and the rising integration of chatbots within messaging platforms, according to Juniper research.

\"Retail spend over chatbot messaging apps will account for over 50 per cent of global chatbot retail spend by 2026,\" the report mentioned.

Additionally, as chatbot traffic grows, machine learning must be used to assess past conversations and further automate the omnichannel retail experience over chatbots.
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聊天机器人在2027年成为主要客户服务渠道

聊天机器人和虚拟客户助理(VCAs)已经在过去的十年中成为关键技术组件的服务组织的策略。

  • 更新于2022年7月31日下午01:12坚持
阅读: 100年行业专业人士
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新德里消息:聊天机器人将成为主要的客户服务渠道大约四分之一的组织在未来五年,据吗Gartner报告。

聊天机器人,虚拟客户助理(VCAs)已经在过去的十年中成为关键技术组件的服务组织的策略。

“当设计正确,聊天机器人可以改善客户体验和推动积极的客户情感以更低的成本比生活互动,”说乌玛Challa高级主管分析师。

Gartner最近的一份调查显示54%的受访者使用某种形式的chatbot,VCA或其他会话人工智能面向客户的应用程序的平台。

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“客户服务和支持(CSS聊天机器人)领导人有一个积极的未来前景,但难以确定可行的指标,最小化他们开车聊天机器人进化和扩展的能力,并限制他们的投资回报(ROI),”Challa说。

另一个最近的研究发现的数量聊天机器人通讯应用程序访问全球到2026年将从35亿年的2022增加到95亿。

这169%的增长将由omni-channel零售策略应用的普及电子商务球员和不断上升的聊天机器人集成在消息传递平台,根据Juniper研究。

“零售花chatbot消息传递应用程序将占超过50%的全球chatbot零售花到2026年,“报告提到。

此外,随着chatbot交通增长,必须使用机器学习来评估过去的谈话和聊天机器人进一步自动化omnichannel零售经验。
  • 发布于2022年7月31日下午01:09坚持
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\"\"
<\/span><\/figcaption><\/figure>New Delhi: Chatbots<\/a> will become the primary customer service channel for roughly a quarter of organisations in the next five years, according to a Gartner<\/a> report.

Chatbots and virtual customer assistants<\/a> (VCAs) have evolved over the past decade to become a critical technology component of a service organisation's strategy.

\"When designed correctly, chatbots can improve customer experience and drive positive customer emotion at a lower cost than live interactions,\" said Uma Challa<\/a>, Senior Director Analyst.

A recent Gartner survey revealed 54 per cent of respondents are using some form of chatbot, VCA<\/a> or other conversational AI<\/a> platform for customer-facing applications.

\"Customer service and support (CSS<\/a>) leaders have a positive future outlook for chatbots, but struggle to identify actionable metrics, minimising their ability to drive chatbot evolution and expansion, and limiting their return on investment (ROI),\" said Challa.

Another recent research found that the number of chatbot messaging<\/a> apps accessed globally will increase from 3.5 billion in 2022 to 9.5 billion by 2026.

This 169 per cent growth will be driven by the increasing adoption of omni-channel retail strategies by e-commerce players and the rising integration of chatbots within messaging platforms, according to Juniper research.

\"Retail spend over chatbot messaging apps will account for over 50 per cent of global chatbot retail spend by 2026,\" the report mentioned.

Additionally, as chatbot traffic grows, machine learning must be used to assess past conversations and further automate the omnichannel retail experience over chatbots.
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